How to Remain Independent When Handling Client Objections

by Andrew Bailey, Principal Consultant at Corvano

Independent assessment services like IV&V services are designed to act as an unbiased, third-party lens through which business systems and processes are assessed. But what happens when that independence is challenged by the organization it’s meant to support? 

An effective IV&V team must maintain objectivity while navigating the complexities of client relationships. This includes providing oversight not only of vendors and third-party contractors but also of the client’s internal teams. At times, this responsibility can resemble an organizational performance review, revealing inefficiencies or gaps within a client’s operations that can be difficult for internal stakeholders to receive. 

When software verification efforts expose these issues, some organizations may resist feedback, question the value of IV&V services, or even seek to disengage altogether. This is where the strength and experience of an expert IV&V team truly shine. 

Leading with Data 

Rather than react defensively to objections, seasoned IV&V consultants rely on deeper levels of analysis. Through comprehensive requirements gathering, program management, and deliverable validation, teams like Corvano’s present clear, actionable insights supported by data. These findings are not only objective, but they are designed to help systems perform better, faster, and more securely. 

Engaging the Right Stakeholders 

When one area of an organization pushes back, effective IV&V teams adapt by engaging additional contributors who may be more receptive to the broader mission of quality assurance. By building relationships across departments and focusing on shared goals (i.e., operational efficiency, project risk mitigation), IV&V consultants can sustain momentum and continue delivering value. 

Staying the Course 

Remaining independent doesn’t mean being inflexible. It means staying aligned with the mission: to ensure that the final product meets its requirements and serves its users effectively. This is the heart of every IV&V engagement, and the reason organizations turn to Corvano for expert guidance.  

Conclusion

Corvano’s IV&V consulting team is here to help you navigate complexities, uncover actionable insights, and strengthen your systems from the inside out. 

Interested in how Corvano can support your business? Schedule a complimentary consultation with our team today.

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